Refund and Returns Policy

Last Updated: July 17, 2024

Thank you for shopping at pyraluxis.top, operated by Alto Hof.

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must meet the following conditions:

  • Your item must be unused, unworn, and in the same condition that you received it.
  • Your item must be in its original packaging.
  • Your item needs to have the receipt or proof of purchase (order number).

Items Not Eligible for Return

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items (e.g., personal hygiene products, opened cosmetics).
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Custom or personalized products.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or call us at 615-504-8556. Please provide your order number and the reason for your return. Our team will guide you through the next steps and provide instructions on where to send your return.

Please do not send your item back to us without first requesting a return. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be included in your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Please allow 5-10 business days for the refund to process and appear in your account after approval.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by email at [email protected] or call us at 615-504-8556.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any questions on how to return your item to us, please contact us: